Privacy Policy

1. Who We Are

This Privacy Policy explains how Abovewater Damp Proofing Ltd ("Above Water", "we", "us", or "our") processes personal data collected through our website (https://www.above-water.co.uk).

Abovewater Damp Proofing Ltd is registered in England and Wales under company number 14201447. Registered office: 124 City Road, London EC1V 2NX.

2. Information We Collect

When you submit an enquiry through our contact form or get in touch by phone or email, we collect:

• Your full name
• Your telephone number (landline or mobile)
• Your email address
• Your property location or postcode
• Information about your property and the damp, waterproofing, or timber preservation issue you need assistance with

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your survey enquiry and answer technical questions
• Arrange on-site property diagnostics and damp inspections
• Provide written survey reports, remedial proposals, and quotations
• Deliver agreed remedial works and process invoicing

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your data include:

• Contractual necessity: To take steps at your request before entering into a contract, or to perform a contract for damp proofing or remedial services.
• Legitimate interests: To respond to customer enquiries and manage our business operations efficiently.
• Legal obligation: Where we must retain financial and accounting records to comply with UK law.

5. Data Retention

We retain enquiry data for as long as necessary to handle your request. Where work is completed, project records and invoices are retained in line with statutory UK accounting and legal requirements.

6. Your Rights Under UK GDPR

Under UK data protection law, you have statutory rights including:

• The right to access copies of your personal information
• The right to request rectification of inaccurate or incomplete data
• The right to request erasure of your data under certain circumstances
• The right to restrict or object to the processing of your data
• The right to data portability

7. Complaints & Regulatory Authority

If you have concerns about our handling of your personal data, please contact us first so we can resolve the matter. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO):

Make a complaint to the Information Commissioner's Office (ICO)

8. Contact Details

To exercise any of your rights or ask questions regarding this policy, please contact:

Abovewater Damp Proofing Ltd
124 City Road, London EC1V 2NX
Telephone: 01784 918 841
Email: info@above-water.co.uk